🎯 Purpose of the Article
Understand the different registration statuses associated with an initiative on the platform, so you can better monitor participation and handle specific cases (pending, cancelled, confirmed…).
✅ Prerequisites
Have an admin or coordinator role
Have access to the mission management space or exports
Have employees registered on missions
🧭 Registration statuses – Definitions
Status | Meaning |
Application (no date slot) | The employee clicked on "Contact the coordinator". |
Conversation (no date slot) | A message exchange has started between the employee and the nonprofit. |
Looking for a mentee | The coordinator approved the application. The employee is waiting for a mentee to be assigned (managed outside the platform). |
Dates to be confirmed | The coordinator has not yet validated the selected date. |
Awaiting manager approval | The manager must approve the registration (if this setting is enabled for the company). |
In progress | Registration is validated (by coordinator and manager, if needed); mission is upcoming. |
Awaiting confirmation | The mission is over; the employee must confirm participation. |
Participated | The employee confirmed they attended. |
Cancelled / Rejected | Registration was not completed. The reason is visible in the “Participation tracking” export. |
Not finalized (no date slot) | The registration was archived after 6 months (mentoring) or 1 month (other missions) without activity. |
🧭 Participation certificate statuses – Definitions
Status | Meaning |
Awaiting validation | The employee has confirmed participation. The nonprofit (or company, if allowed) must validate it. |
Validated | Participation was officially confirmed by the nonprofit or the company. |
Disputed | The nonprofit (or the company, if authorized) has denied the participation. |
ℹ️ A certificate is a double validation: first by the employee, then by the nonprofit (or the company, depending on the partnership setup).
💡 Special cases and restrictions
If the certificate button does not appear:
The mission is not company-specific, or
The partnership does not allow the company to act on behalf of the nonprofit.
If your company is authorized to manage missions:
The platform admin can validate or dispute participation directly.
If not, only the nonprofit coordinator can do so.
❌ Reasons for cancellation
(Available in the “Participation tracking” export)
Date refused by the coordinator
Date refused by the manager
Employee did not participate
Employee cancelled their participation
Mission was cancelled by the coordinator
📥 To check the exact reason, export the file titled “Participation dates tracking”.
FAQ
What should I do when a registration remains in the “Date to be confirmed” status?
What should I do when a registration remains in the “Date to be confirmed” status?
A registration with the “Date to be confirmed” status must be validated by the initiative coordinator.
• If the partnership allows your company to create initiatives on behalf of the nonprofit, you can approve or reject the registration directly from your admin space.
To verify this: go to Partners > search for the relevant nonprofit > click “View” to check the partnership permissions.
• If this permission is not granted, you can send a reminder to the coordinator from the Volunteers menu — and the employee can also trigger this reminder from their dashboard.
If the situation remains blocked or you receive no response, feel free to contact the Komeet team.