🎯 Purpose of the Article
This article explains how to edit or cancel a volunteer’s registration from your company space.
❌ Cancel a volunteer’s participation
You can’t fully delete a volunteer’s participation from the platform. However, if the initiative is dedicated to your company, you can change the status to "Cancelled / Rejected" so the volunteer won't be counted in reporting as having participated.
Go to the My actions menu
Click Manage registrations next to the relevant initiative
Find the volunteer’s row and click to expand
Click on the current status (e.g. “Participated”)
Select Cancelled / Rejected
⚠️ Admins can’t cancel a participation after the initiative date has passed.
If needed, contact the support team: [email protected]
✏️ Edit a volunteer’s registration
If a volunteer signed up for the wrong date, or if the engagement duration is incorrect, you can edit their registration (as long as it's not already marked as Cancelled / Rejected). You can also adjust whether the initiative is during or outside working hours.
If the initiative uses time slots
If the initiative uses time slots
There are two ways to edit a volunteer's participation:
Option 1 – From the Volunteers tab:
Go to Volunteers, search for the person, click Track registration, then View initiative > Manage registrations
Option 2 – From the My actions tab:
Go to My actions, click Manage registrations for the initiative and find the relevant volunteer row
Then, click Edit to change the time slot
Adjust the duration if needed
Choose during/outside working hours
Save
ℹ️ The coordinator and the volunteer are not notified by email.
If the initiative spans a period:
If the initiative spans a period:
Go to My actions, click Manage registrations
Locate the volunteer’s registration
Click the pencil icon ✒️
Choose a new period
💡 Double-click the same date in the calendar view to set a precise date
Adjust the duration if necessary
Choose during/outside working hours
Click Add a period to assign another date or period
Save
⚠️ If the new start date is in the past, the registration status will automatically switch to Participated.