🎯 Purpose of the Article
Understand how mission coordinators can message volunteers individually or in bulk to ease communication during the registration process.
✅ Prerequisites
You must be the coordinator of the initiative
Bulk messaging is only possible for corporate initiatives
🧭 How does it work?
✉️ Contact a volunteer individually
Go to the volunteer’s registration (via the Volunteers tab or the initiative page)
Click the Contact button
In the pop-up window:
🔙 View the conversation history
✏️ Write and send a personal message (visible only to the volunteer and the coordinator)
Validate to send message
👉 You'll receive a notification if the volunteer replies.
⚠️ You can’t send a message if:
The volunteer hasn't logged in for over a month
The registration is older than one month
📢 Send a group message
Go to Initiatives > click Manage registrations next to the mission
Click Send a group message
Select the statuses of volunteers you want to contact (e.g. Pending, Participated…)
Write your message and click Send
💡 Good to know
Bulk messages are only available for company-exclusive missions
Only selected volunteers will receive the message
All message history is accessible in your company dashboard